While I'm sure many on these boards are already familiar with F.net's store and customer service, my recent experience with them made me inclined to post a brief testimonial.
I ordered a pair of long-awaited Ballestras as a Christmas present to myself, then when I got them determined I probably needed a half size larger. As recommended by F.net, I ordered the new pair and planned to send back the others later. When I got the new ones, they fit better, so I was excited to test them out at practice. Imagine, given the reputation that has so far been enjoyed by the Ballestras, my surprise when one of them tore while I was warming up the first time I ever practiced with them!
So now I was concerned that I was going to have to send the original, wrong size pair back to F.net and process a separate (annoying) warranty claim with Nike. However, I called F.net this morning and in less than 5 minutes, the rep on the phone had arranged to ship out a new pair in my size, along with a shipping label to cover the return shipping for both pairs!
I am officially convinced that all the good things I've heard about F.net's service were warranted, and I encourage any of you who don't already to give them your support in the future--I certainly will!
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