10-30-2007, 11:06 PM
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#1 | | Just Joined
Join Date: Oct 2007
Posts: 3
| Did you have any problems with shop.fencing.net?
Hi,
I bought foil lame from the shop.fencing.net 2 weeks ago.
The lame is faulty, I sent 3 emails to them and no response.
Anybody had similar problem with this shop?
Thank you
Andrey | 
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10-30-2007, 11:22 PM
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#2 | | Senior Member
Join Date: Oct 2007 Location: West Coast
Posts: 161
| nope
never had any problems that weren't fixed with one email, and I've ordered from them at least 5 times
are you sure you're emailing the right address? | |
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10-30-2007, 11:51 PM
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#3 | | Just Joined
Join Date: Oct 2007
Posts: 3
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10-31-2007, 12:51 AM
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#4 | | Senior Member
Join Date: May 2003 Location: Arlington, VA
Posts: 5,396
| ........ What does a new lame do to be faulty? | |
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10-31-2007, 12:53 AM
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#5 | | Senior Member
Join Date: Aug 2004 Location: Miami
Posts: 2,670
| I'd recommend a phone call over posting here. | |
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10-31-2007, 01:40 AM
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#6 | | Senior Member
Join Date: Jan 2003 Location: Charlottesville VA
Posts: 3,333
| I have never had any problems with FDN that were not fixed with a phone call and I have been doing business with them since they opened. I usually just call whenever I have a question and it is taken care of by Craig or Beth. Give them a call, I am sure they will set it right for you. By the way, how is a new lame faulty? Is it registering high, was there a workmanship defect or is it something more along the lines of the wrong size?
__________________
Just another lost soul saved by the (hit) First Church of EPEE!
Bona Na Croin. "Neither Collar nor Crown"
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10-31-2007, 08:30 AM
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#7 | | Just Joined
Join Date: Oct 2007
Posts: 3
| The lame has 6-7 holes. I dont know the why, probably manufacturer problem. It's not used, new lame but with holes.
I live in Australia and in order to call them I have to wake up at night. (14 hours time difference)
I think it will be nice if they simply reply to my emails. But they dont reply. | |
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10-31-2007, 08:46 AM
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#8 | | Moderator
Join Date: Aug 2000 Location: Scotland
Posts: 5,508
| Quote:
Originally Posted by AndreyT  The lame has 6-7 holes. I dont know the why, probably manufacturer problem. It's not used, new lame but with holes.
I live in Australia and in order to call them I have to wake up at night. (14 hours time difference)
I think it will be nice if they simply reply to my emails. But they dont reply. | You can contact Craig directly here as well - his profile name is... Craig.
I'd not be surprised if he read this and contacted you directly.
Seems odd that the lamé arrived with holes in it. Was the packing damaged? | |
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10-31-2007, 08:51 AM
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#9 | | Admin
Join Date: Dec 1999 Location: Atlanta, GA
Posts: 5,358
| Andrey,
Well, I can't look you up by email since you're using a different email than the forums - that email address never placed an order with us. I checked through all of our emails for what I think is your email address from a lame order from an "Andrey" in Australia and we have not received an email from you.
I'll send you a PM here to find out what happened with the lame.
Craig
Craig Harkins
Fencing.Net | |
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10-31-2007, 08:58 AM
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#10 | | Admin
Join Date: Dec 1999 Location: Atlanta, GA
Posts: 5,358
| Quote:
Originally Posted by AndreyT | If you had successfully sent to service@fencing.net you would have received an autoreply detailing the return/exchange procedure. If you did not receive that autoreply, then you can be sure your email did not go through.
Craig | |
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10-31-2007, 10:43 AM
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#11 | | Le Picador
Join Date: Mar 2006 Location: Madison, WI
Posts: 3,243
| Quote:
Originally Posted by AndreyT Hi,
I bought foil lame from the shop.fencing.net 2 weeks ago.
The lame is faulty, I sent 3 emails to them and no response.
Anybody had similar problem with this shop?
Thank you
Andrey | I have never had a problem with the fnet shop.
They have consistently gone above and beyond normal good service.
Whatever problem there is, I'm sure it's not anything on Craig's end.
__________________
>:U | |
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10-31-2007, 11:16 AM
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#12 | | Posting Hound
Join Date: Apr 2005 Location: Cougar Country
Posts: 10,149
| I've had a minor problem with getting someone to respond as well. I suspect it was a busy time of year for them. While I wasn't overly impressed by the level of service, I would use them again as they have a good product range and decent prices.
__________________
"But it doesn’t matter cause I’m packing plastic & that’s what makes my life so f'cking fantastic"~ Lily Allen
By the time a woman realizes that her mother was right, she already has a daughter who's convinced she's wrong.
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10-31-2007, 11:46 AM
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#13 | | Member
Join Date: Sep 2007
Posts: 75
| I asked several questions before I placed an order (as it was my first experience shopping online, and I am located in Canada), and Craig always answered my questions quickly.
The only problem I had (still have) is that Canada Post still has my stuff. It's in the next town, and it's been there for several days, and I. Want. It. Now! (Perhaps they're concerned that people are shipping weapons around in the mail?) | |
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10-31-2007, 12:16 PM
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#14 | | Senior Member
Join Date: Jul 2007 Location: Boston
Posts: 236
| They have answered all of my questions quickly, and dealt with all of orders and my occasional problems quickly as well. I am very satisfied with the service I get at f.net. | |
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10-31-2007, 12:57 PM
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#15 | | Senior Member
Join Date: Oct 2005 Location: Virginia
Posts: 3,169
| I too have been very happy with Craig's service.
That puts him in with a very small and select handful of Internet/Catalog companies
__________________
Reality is the original Rorschach.
- Principia Discordia
¯\(°_o)/¯ | |
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10-31-2007, 12:59 PM
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#16 | | Posting Hound
Join Date: Apr 2005 Location: Cougar Country
Posts: 10,149
| Quote:
Originally Posted by Heavenguard The only problem I had (still have) is that Canada Post still has my stuff. It's in the next town, and it's been there for several days, and I. Want. It. Now! (Perhaps they're concerned that people are shipping weapons around in the mail?) | I've never had a problem with Canada Post and I receive weapons... then again, the postal workers all know me. My dog stalks them for cookies. 
__________________
"But it doesn’t matter cause I’m packing plastic & that’s what makes my life so f'cking fantastic"~ Lily Allen
By the time a woman realizes that her mother was right, she already has a daughter who's convinced she's wrong.
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10-31-2007, 02:33 PM
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#17 | | Fencing Expert
Join Date: Jun 2000 Location: CA area
Posts: 7,028
| Well, I did purchase a number of DVDs (2007 WC and some others) but have not received them. It was about a week ago that I put in the purchase.
__________________
=)=///
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10-31-2007, 03:05 PM
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#18 | | Admin
Join Date: Dec 1999 Location: Atlanta, GA
Posts: 5,358
| Quote:
Originally Posted by edew Well, I did purchase a number of DVDs (2007 WC and some others) but have not received them. It was about a week ago that I put in the purchase. |
You mean the DVDs that say Pre-Order, Shipping November 1st?
We received the 2007 World Championships DVDs and those are shipping out today/tomorrow. (You'll get your shipping notice this afternoon.)
Craig | |
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10-31-2007, 04:22 PM
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#19 | | Fencing Expert
Join Date: Jun 2000 Location: CA area
Posts: 7,028
| Quote:
Originally Posted by Craig You mean the DVDs that say Pre-Order, Shipping November 1st?
We received the 2007 World Championships DVDs and those are shipping out today/tomorrow. (You'll get your shipping notice this afternoon.)
Craig | Who reads the details? 
__________________
=)=///
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11-08-2007, 08:37 AM
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#20 | | Admin
Join Date: Dec 1999 Location: Atlanta, GA
Posts: 5,358
| Quote:
Originally Posted by AndreyT Hi,
I bought foil lame from the shop.fencing.net 2 weeks ago.
The lame is faulty, I sent 3 emails to them and no response.
Anybody had similar problem with this shop?
Thank you
Andrey | I've just had confirmation from Andrey that the problem was that the Postal Service damaged the package (the outer packaging had a number of holes in it!)
This was not manufacturer defect, but an issue with the postal services.
Cheers,
Craig | |
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