09-21-2007, 03:32 PM
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#1 | | Senior Member
Join Date: Jul 2007 Location: Northern California
Posts: 293
| Ok, now Triplette too?
I placed an order online with Triplette last Saturday... seemed to go through ok, but no reply. I've emailed them and no reply. Now I can't even get through to their website. First Allstar USA and now Triplette!! No one wants my money?!! I ordered some nice fencing shoes on Saturday too, and they shipped the same day; now THAT's service!  | 
|  | | And now for this message... |
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09-21-2007, 03:36 PM
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#2 | | Epee fencing addict
Join Date: Jan 2005 Location: Glenwood, ny
Posts: 2,168
| Quote:
Originally Posted by Hauptman  No one wants my money?!! |
Try these folks. I have always had VERY good luck with their customer service. 
__________________
One test is worth a thousand opinions.
I ain't as good as I once was, but I'm as good once as I ever was. - Toby Keith
"We have met the enemy and he is us." - Pogo | |
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09-21-2007, 03:36 PM
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#3 | | Senior Member
Join Date: Jan 2001 Location: Pacoima, ca USA
Posts: 5,756
| Quote:
Originally Posted by Hauptman I placed an order online with Triplette last Saturday... seemed to go through ok, but no reply. I've emailed them and no reply. Now I can't even get through to their website. First Allstar USA and now Triplette!! No one wants my money?!! I ordered some nice fencing shoes on Saturday too, and they shipped the same day; now THAT's service! | Ooo, ooo!!! I'll take your money!!! | |
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09-21-2007, 03:45 PM
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#4 | | Have Blazer, Will Travel
Join Date: Feb 2005 Location: Austin, TX
Posts: 9,903
| I want your money. I just don't want to provide anything in return, so please provide your money upfront. | |
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09-21-2007, 03:54 PM
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#5 | | Senior Member
Join Date: Jul 2007 Location: Northern California
Posts: 293
| So many kind offers... I don't know where to start.
But I have good news, even though the Triplette site is down today I did manage to get ahold of a very nice gentleman on the phone and found out my order had actually shipped.
Some tips though: if you order online you will not necessarily receive any confirmation or reply unless you request one in the memo line, and if you call them and they cannot find your name in their system then give them your email address instead. Hopefully that helps  | |
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09-21-2007, 04:26 PM
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#6 | | Senior Member
Join Date: May 2005 Location: Over there -->
Posts: 3,869
| Quote:
Originally Posted by Purple Fencer Ooo, ooo!!! I'll take your money!!! | Quote:
Originally Posted by KD5MDK I want your money. I just don't want to provide anything in return, so please provide your money upfront. | Come on, you knew THAT was coming.  Back, leeches!
I hate Triplette. I'd say never order from there but I see it's too late. | |
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09-21-2007, 04:31 PM
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#7 | | Admin
Join Date: Dec 1999 Location: Atlanta, GA
Posts: 4,583
| Quote:
Originally Posted by Hauptman Some tips though: if you order online you will not necessarily receive any confirmation or reply unless you request one in the memo line, and if you call them and they cannot find your name in their system then give them your email address instead. Hopefully that helps | Hmmm - We try to follow e-commerce best practices for notifications.
We send an email as the:
- Order confirmation which includes a link back to the order and your Order # and Customer ID in our system
- Shipping confirmation notice
When an item is on backorder, we will manually send an email (happens right now with the Kolobkov Pros and StM blades will be another week.) - We had a couple of reports of those emails not arriving, so I'm checking to see if it's on our end or spam-filters on the customer side.
We also answer emails sent to service@fencing.net and sales@fencing.net within one business day.
Craig | |
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09-21-2007, 04:39 PM
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#8 | | Senior Member
Join Date: Apr 2005
Posts: 1,168
| I haven't had one bad transaction
with Triplette.
Granted everyone screws up on an order from time to time but by and large they've always been upfront and extremely reasonable with me. Maybe they had some staff turnover, etc.. could be anything. My servers went down for 2 days. I lost my phones too. Doesn't mean I left the mortgage biz.
I wouldn't worry too much.
Fatfencer | |
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09-21-2007, 04:43 PM
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#9 | | Have Blazer, Will Travel
Join Date: Feb 2005 Location: Austin, TX
Posts: 9,903
| What's the SLA on your phones and servers? | |
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09-22-2007, 01:22 AM
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#10 | | Just Joined
Join Date: Aug 2005
Posts: 1
| Your money, right here!
Nobody wants your money? Send it to me. I guarentee no sevice, no
replys and no refunds!  Sorry, just feeling a little sassy tonight!
I had the same problem with an outfit that offered loss leaders on ebay last year! I won't buy from them again. Took a month to get a glove from them!!!
(just experimenting with posting, no offense meant to anyone!) | |
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09-22-2007, 02:18 AM
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#11 | | Senior Member
Join Date: Apr 2005
Posts: 1,168
| Quote:
Originally Posted by KD5MDK What's the SLA on your phones and servers? | I don't know what this means. THey are VoIP phones and all connected to one large server in California. They went down....dominoes anyone? | |
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09-22-2007, 08:57 AM
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#12 | | Senior Member
Join Date: Oct 2006 Location: Live in Maine...Fence in New Hampshire
Posts: 1,095
| Quote:
Originally Posted by fatfencer with Triplette.
Doesn't mean I left the mortgage biz.
I wouldn't worry too much.
Fatfencer | Ooooh...FF...how's the mortgage business these days? | |
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09-22-2007, 09:00 AM
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#13 | | Senior Member
Join Date: Sep 2003 Location: Mountain Home ID
Posts: 802
| I heard that Walter took back controll of Triplette if that the case service will declined because Walter is Walter
__________________
Tim Loomis
Ye Olde Armourer MASTER ARMOURER
DO YOU TRUST YOUR ARMOURER
GOD Loves His Warriors www.yeoldearmourer.com | |
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09-22-2007, 10:37 AM
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#14 | | Scrub
Join Date: Aug 2004 Location: Miami
Posts: 2,456
| Quote:
Originally Posted by yeoldearmourer I heard that Walter took back controll of Triplette if that the case service will declined because Walter is Walter | Well said. | |
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09-22-2007, 12:15 PM
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#15 | | Senior Member
Join Date: Oct 2003
Posts: 5,483
| How did he manage to do that?
__________________
"I've seen things you people wouldn't believe. And from this side only! The flight of a half-man, half-bird. Dinosaurs nuzzling their young in pastures where strip malls should be. Cookies on dowels. All those moment, lost in time. Gone, like eggs off a hooker's stomach. Time to die" -Phil Ken Sebben
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09-22-2007, 01:57 PM
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#16 | | Senior Member
Join Date: Apr 2005
Posts: 1,168
| Shameless Plug for myself...
Quote:
Originally Posted by Beloit Fencer of Old Ooooh...FF...how's the mortgage business these days? | Actually this has been my best month this year. One nicety about mortgage lenders closing is that basically my competition is going away. The retail side of banks like Countrywide and Ditech that lie their collective asses off are reaping the error of their ways. Countrywide keeps laying off everyone. their service has always been bad but now its worse.
So I just hang in and the loans keep coming. Guidelines have tightened so I can't get everyone done but most people can still get a loan at great rates.
Par on a 30 yr fixed is 6%. Best par (no buy ups or buydowns)rate in the market. No hidden fees or goofy bs.
FF | |
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09-24-2007, 08:51 AM
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#17 | | Have Blazer, Will Travel
Join Date: Feb 2005 Location: Austin, TX
Posts: 9,903
| Quote:
Originally Posted by fatfencer I don't know what this means. THey are VoIP phones and all connected to one large server in California. They went down....dominoes anyone? | Service Level Agreement. What penalties does your phone provider pay when your phones are unavailable? | |
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09-25-2007, 12:15 AM
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#18 | | Senior Member
Join Date: Apr 2005
Posts: 1,168
| Ummmm
Idunno!!!!
I'll have to ask.
FF | |
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