09-03-2006, 05:20 PM
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#1 | | Senior Member
Join Date: Jul 2006 Location: Long Island
Posts: 303
| My ISP
Normally, my ISP is a really great provider. I get TOP SPEEDS for a cable modem. Their customer service has been excellent, etc...
Well, I noticed in the last few days my connection has been unsteady. So I called. I was told that there was some sort of activity coming from my modem that was indicative of either file-sharing/p2p or something else using a lot of upstream transfers. They therefore capped my bandwidth.
The rep. I spoke to could not explain anymore, but could email the higher level techs and they'd explain the situation. This could take up to 24 hours. But they might call tonight (this was last night).
I have not heard from them. I have called 3 times. Everytime I am told "we are not on location with that company and can only email them" I respond "So, they work with you, but you can't call them?" "No."
So, as of right now I have a capped connection that I am paying full-price for, and no one can explain why. They have not called me back and I have no way of being transferred to them, or so I'm told.
I buy 3 services a month from this company. Cable, phone and TV. Is my business worth so little I don't deserve a call back?
That's all I want I call back...I've been waiting all night and now all day.
I am so frustrated w/ the amount of idiocy that exits at the "support" center. And I don't believe for one second that they can't call them and tell them to call me.
I am of a mind to call and tell them unless it's fixed I want the whole thing disconnected. I don't know what I will do further expect start calling the call center every hour on the hour.
Do they not understand I am a FULL TIME STUDENT, I spend 4 hours a day in class and 5-6 in the library. I don't have time for this garbage during the week.
I just needed to vent. Any suggestions or commentary happily welcome.
I think if I don't hear from them by 8 o'clock I will call and threaten to disconnect all services. Usually that gets them moving.
__________________ Characteristically, I had been trying too hard, and remembered again that wonderful piece of advice given by a French thinker: Trouve avante de chercher--Valery, it was. Or maybe it was Picasso. There are times when the most practical thing to do is to lie down. | 
|  | | And now for this message... |
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09-03-2006, 06:30 PM
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#2 | | Senior Member
Join Date: Aug 2004
Posts: 3,234
| Well here you go; http://svartifoss2.fcc.gov/cib/fcc475.cfm http://www.ftc.gov/ftc/consumer.htm http://www.bbb.org/
... and you can do all your complaints online (assuming your connection holds up).
You should also check any state offices that take consumer complaints.
So prepare your list of bodies you can complain to, work out the dates you called up and did not receive an explanation and then call your provider explain politely the dates you called and were ignored then explain politely that if you cannot speak to someone who can deal with your complaint you will cancel your service and then list the places you send your complaint to.
Try to do it during the 9-5 day, make sure you get the name of each person you are talking to and stay polite.
It generally works.
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the will of all things is to continue to be as they are | |
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09-03-2006, 11:50 PM
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#3 | | Have Blazer, Will Travel
Join Date: Feb 2005 Location: Austin, TX
Posts: 9,901
| Who is your ISP? | 
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09-04-2006, 03:34 AM
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#4 | | Senior Member
Join Date: Dec 2005 Location: Columbus, OH
Posts: 568
| I just moved into a new apartment on monday, was supposed to get internet installed on tuesday afternoon, and it was finally installed saturday evening. Welcome to the club. I have Grande.
__________________
The pen may be mightier than the sword, but why pick just one?
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09-04-2006, 03:35 AM
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#5 | | Curmudgeon-in-Chief
Join Date: Jul 2001 Location: Somewhere in your nightmares!
Posts: 22,903
| Inquartata's Slipshod Productions.
( Shh! Don't tell him! )
One suspects that the "higher techs" are in India and a phone call to them would be too costly for the bean-counters to permit. Hence the email-only.
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Use the Shift key, people! Keyboard manufacturers everywhere are ineffably saddened when you ignore what they made just for you!
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09-04-2006, 11:14 PM
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#6 | | Have Blazer, Will Travel
Join Date: Feb 2005 Location: Austin, TX
Posts: 9,901
| Quote: |
Originally Posted by TrainingDummy I just moved into a new apartment on monday, was supposed to get internet installed on tuesday afternoon, and it was finally installed saturday evening. Welcome to the club. I have Grande. | Grande is pretty good. Among other things, every time I've called their customer service they've been quite helpful. | |
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09-04-2006, 11:53 PM
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#7 | | Senior Member
Join Date: Jul 2006 Location: Long Island
Posts: 303
| I finally got the issue addressed. Earlier today I called and asked to speak with a supervisor. I immediately ask for his name and badge number. I tell him if he doesn't help me I will call to disconnect and tell them it is because HE couldn't help me.
Suddenly, he became capable of contacting the people in charge of bandwidth caps. Low and behold ten minutes later he calls back and the cap is lifted.
Too bad it had to come to that. . .But it worked.
Apparently I was uploading too much and was flagged for p2p type activity, eventhough I wasn't involved in any.
Idiots.
Cablevision is my ISP, for those who asked.
__________________ Characteristically, I had been trying too hard, and remembered again that wonderful piece of advice given by a French thinker: Trouve avante de chercher--Valery, it was. Or maybe it was Picasso. There are times when the most practical thing to do is to lie down. | |
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09-05-2006, 08:56 AM
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#8 | | the dark one
Join Date: Jun 2004 Location: MA/NH line
Posts: 3,813
| Quote: |
Originally Posted by purpzeyFCLI Apparently I was uploading too much and was flagged for p2p type activity, eventhough I wasn't involved in any. | Yeah, something told me it wasn't the time you spend looking in the photo gallery on f.net. Just what *were* you uploading that took so much bandwidth, eh? Honey, you need to get yourself a GIRLFRIEND!!! 
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"Let's see... take responsibility for my own life, or blame YOU? Ding ding ding ding ding! Blame you wins hands-down!" - Bowler Hat Guy, Meet the Robinsons | |
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09-05-2006, 10:51 AM
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#9 | | Senior Member
Join Date: Jul 2005 Location: Under the sea
Posts: 2,744
| Quote: |
Originally Posted by swordwench Yeah, something told me it wasn't the time you spend looking in the photo gallery on f.net. Just what *were* you uploading that took so much bandwidth, eh? Honey, you need to get yourself a GIRLFRIEND!!! | Are you offering your services Wenchy? 
__________________
I AM the walrus
I'm not grumpy - I suffer from stupidity rage
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09-05-2006, 12:49 PM
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#10 | | Senior Member
Join Date: Jul 2006 Location: Long Island
Posts: 303
| Quote: |
Originally Posted by swordwench Yeah, something told me it wasn't the time you spend looking in the photo gallery on f.net. Just what *were* you uploading that took so much bandwidth, eh? Honey, you need to get yourself a GIRLFRIEND!!! | I do need a girlfriend.
What I was uploading amounted to MPEGs of Animated Fractals. It is part of a screensaver I have mentioned before on the forum. It works on a BitTorrent, once I download a file I send it back out to other people.
Unfortunately it seems my ISP doesn't like this. For the record these are totally legal and liscened files. Idiots at Cablevision.
For more info see www.electricsheep.org
__________________ Characteristically, I had been trying too hard, and remembered again that wonderful piece of advice given by a French thinker: Trouve avante de chercher--Valery, it was. Or maybe it was Picasso. There are times when the most practical thing to do is to lie down. | |
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09-06-2006, 12:33 PM
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#11 | | Senior Member
Join Date: Jul 2003
Posts: 2,464
| Quote: |
Originally Posted by D'Art Are you offering your services Wenchy? |
Oh but WHOA... those pics of Swordwench are quite graphic and impressionable... it would surely blow his top (if you'll excuse the pun!)
Besides, they're already plastered across the net and in better bathroom stalls the world over... no need to download the fresh copies! There's nothing left fresh about our dear Sword-babe anyways! (hi baby, did you miss me?)
Last edited by Maeve_Mari; 09-06-2006 at 12:40 PM.
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