| Re: Physical Chess -- shabby treatment
In article <fdr5s0ptv0oh60o2spos679befvellmdt8@4ax.com>,
Ken <cprstn54zz@att.net> wrote:
> I bought a few small parts from Physical Chess in the past and had no
> problems.
>
> Last month I bought two complete electric epees on sale. They did not
> ship until three weeks after my credit card was charged and five
> emails.
>
> One failed on first use and the other failed after 30 minutes of use.
>
> On close inspection, I found the first failure was caused by a broken
> and dirty wire at the socket. This was easily corrected. The second
> failure was caused by the tip wires not being seated deeply enough in
> the groove where they emerged from the tip. They were actually above
> the blade and were hit and broken in a bout.
>
> The company refused to take them back except on a repair-for-cash
> basis with payment of both-way shipping by me. Again, they failed to
> respond to numerous emails over a period of two weeks.
>
> Their workmanship was poor; they were not responsive; they refused to
> honor their obligations under law (Uniform Commercial Code).
>
> If you had better service from them, consider yourself fortunate.
>
Contest the charge on your credit card. If enough people do that, it
will hit them where it hurts.
I had an epee from them that had the wire pop completely off the blade
within the first five touches. I also had the previously-mentioned
two-year problem with their body cords. I'd consider ordering clothing
from them, but nothing else, and not if I keep hearing bad
customer-service stories like these.
--Harold Buck
"I used to rock and roll all night,
and party every day.
Then it was every other day. . . ."
-Homer J. Simpson
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