Physical Chess -- shabby treatment

[Ken]

I bought a few small parts from Physical Chess in the past and had no
problems.

Last month I bought two complete electric epees on sale. They did not
ship until three weeks after my credit card was charged and five
emails.

One failed on first use and the other failed after 30 minutes of use.

On close inspection, I found the first failure was caused by a broken
and dirty wire at the socket. This was easily corrected. The second
failure was caused by the tip wires not being seated deeply enough in
the groove where they emerged from the tip. They were actually above
the blade and were hit and broken in a bout.

The company refused to take them back except on a repair-for-cash
basis with payment of both-way shipping by me. Again, they failed to
respond to numerous emails over a period of two weeks.

Their workmanship was poor; they were not responsive; they refused to
honor their obligations under law (Uniform Commercial Code).

If you had better service from them, consider yourself fortunate.

Ken
(to reply via email
remove "zz" from address)

[Harold Buck]

In article <fdr5s0ptv0oh60o2spos679befvellmdt8@4ax.com>,
Ken <cprstn54zz@att.net> wrote:

> I bought a few small parts from Physical Chess in the past and had no
> problems.
>
> Last month I bought two complete electric epees on sale. They did not
> ship until three weeks after my credit card was charged and five
> emails.
>
> One failed on first use and the other failed after 30 minutes of use.
>
> On close inspection, I found the first failure was caused by a broken
> and dirty wire at the socket. This was easily corrected. The second
> failure was caused by the tip wires not being seated deeply enough in
> the groove where they emerged from the tip. They were actually above
> the blade and were hit and broken in a bout.
>
> The company refused to take them back except on a repair-for-cash
> basis with payment of both-way shipping by me. Again, they failed to
> respond to numerous emails over a period of two weeks.
>
> Their workmanship was poor; they were not responsive; they refused to
> honor their obligations under law (Uniform Commercial Code).
>
> If you had better service from them, consider yourself fortunate.
>


Contest the charge on your credit card. If enough people do that, it
will hit them where it hurts.

I had an epee from them that had the wire pop completely off the blade
within the first five touches. I also had the previously-mentioned
two-year problem with their body cords. I'd consider ordering clothing
from them, but nothing else, and not if I keep hearing bad
customer-service stories like these.

--Harold Buck


"I used to rock and roll all night,
and party every day.
Then it was every other day. . . ."
-Homer J. Simpson

[Ken]

On Fri, 17 Dec 2004 13:29:21 -0500, Harold Buck
<no_one_knows@comcast.net> wrote:
>I had an epee from them that had the wire pop completely off the blade
>within the first five touches. I also had the previously-mentioned
>two-year problem with their body cords. I'd consider ordering clothing
>from them, but nothing else, and not if I keep hearing bad
>customer-service stories like these.

I think they are OK for parts, but are having quality control problems
with assembly/armory work. Also, I get the feeling that this is a
part-time operation by people unfamiliar with US business practice.

They just made a belated offer to ship me gratis a new tip and wire
-- a practical resolution I requested a week ago.

Service in this business seems universally to be not so good. I
called BG for a part number so I could *complete* a web order that
was 99% done. The receptionist -- as is the custom these days -- knew
nothing. I was promised a call back in ten minutes. Nothing heard
since.

Ken
(to reply via email
remove "zz" from address)

[Fencerbill]

In article <art7s09s6a55mvm8vc1b58u17vfgb1ngj8@4ax.com>, Ken
<cprstn54zz@att.net> writes:

>Service in this business seems universally to be not so good. I
>called BG for a part number so I could *complete* a web order that
>was 99% done. The receptionist -- as is the custom these days -- knew
>nothing. I was promised a call back in ten minutes. Nothing heard
>since.

Amanda is no longer bith BG. Is that enough explanation?

Bill Hall